// FAQ
Fitting, batteries, shipping, warranty. The questions we get asked most, answered straight.
Yes. We are based in Melbourne and professional installation can be arranged for your conversion kit. Drop the bike to us and our team will fit and test the whole system for you. Email f1ebikesvic@gmail.com to book a time or get a quote. Include a photo of your bike and the kit you are considering, or use our installation enquiry link.
Fit depends on the kit, rear axle and dropout design, wheel size, brakes and battery clearance. The 1500W–5000W kits offer 26, 27.5 and 29 inch wheels; the 6000W combo uses 19 inch moto rims. The 5000W and 6000W kits require frame modifications on most bikes. Wheel size or dropout width alone does not confirm compatibility. If you are unsure, email us a photo of your bike and we will confirm the fit.
The base price of the 1500W, 2000W, 3000W and 5000W kits excludes a battery. You can add a compatible battery using the selector on the product page. The 1500W and 2000W kits take a 52V pack, and the 3000W and 5000W kits take 72V. Read the battery guide before choosing a pack.
The 6000W eBike Combo Kit is the exception: its 72V 30Ah battery is included in the price as standard, along with a protective battery bag. On every other kit the pack is priced separately, so if you already own a suitable battery just choose “No battery (kit only)” in the configurator. A battery bag is available separately, and adding one to a 72V battery order takes 20% off the bag.
Pick by how much power you want and how experienced you are. The 1500W kit is the entry option and the lightest load, good for lighter builds and easier installs. The 2000W kit is the mid-range pick that suits most riders. The 3000W kit runs 72V for strong acceleration. The 5000W kit is for experienced riders wanting maximum power, and it needs frame mods on most bikes. Compare all five options, including the 6000W combo, in our 1500W to 6000W kit comparison. Still unsure, email f1ebikesvic@gmail.com or DM us on Instagram.
Shipping is free Australia-wide and typically takes 7 to 14 business days. International shipping is also free, to every destination we serve across North America, the UK, Ireland, New Zealand and the EU; international delivery times vary by destination. For international orders only, any order containing a lithium battery carries a flat A$100 battery-freight charge. Australian shipping remains free. Lithium batteries travel as dangerous goods; delivery depends on the destination and carrier service. You will get tracking as soon as your order leaves our Melbourne warehouse.
Every kit is covered by a 12-month warranty on the motor and controller against manufacturing defects. Wearing parts, crash damage and damage from over-volting are not covered. Keep your order number and we will sort out any claim.
Yes. Every conversion kit ships with a pair of torque arms to keep the axle locked safely in the dropouts, which matters most on the higher-power 72V kits.
Returns, refunds and faulty-product claims are handled under our refund policy. Review it before ordering, or email us if you need help with an existing order.
Message us on Instagram @f1ebikes. Our automated assistant answers common questions instantly, any time of day, and passes anything trickier straight to the team. For order-specific help, email us with your order number.