Privacy Policy

Last updated: 11 July 2026

This Privacy Policy describes how F1 Group Austarlia Pty Ltd (ABN 37 695 440 487), trading as F1 Ebikes ("we", "us" or "our"), collects, uses and discloses personal information when you visit f1ebikes.com, use our services, make a purchase or otherwise communicate with us.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We may collect information you provide directly, including contact details, delivery and billing information, order details and messages you send to us. We may also receive basic device, browser and site-usage information automatically when you use the site.

How we use information

  • Provide products and services, process orders and arrange delivery.
  • Communicate about orders, support, returns, warranty claims and enquiries.
  • Maintain, secure and improve our services.
  • Meet legal obligations and protect our rights and those of our customers.

Cookies

Our site and service providers may use cookies or similar technologies to operate the site, remember preferences, understand usage and improve the service. You can control cookies through your browser, although blocking them may affect some site features.

Sharing information

We may share information with service providers that help us operate the business, such as payment, order fulfilment, delivery, hosting and customer-support providers. We may also disclose information where required by law or in connection with a legitimate business transaction.

Security and retention

We use reasonable safeguards designed to protect personal information. No method of storage or transmission is completely secure. We retain information only for as long as reasonably necessary for the purposes described here, including legal, accounting and dispute-resolution requirements.

Overseas disclosure

Some of our service providers, including our online store platform and hosting providers, store or process information on servers located outside Australia. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Your rights: access and correction

Under the Australian Privacy Principles you have the right to access the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. These are not conditional rights. Email us and we will respond within a reasonable period. We may need to verify your identity first. If we refuse a request, we will tell you why in writing.

Contact and complaints

Questions, access or correction requests, or privacy complaints can be sent to support@f1ebikes.com. We will acknowledge your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Who we are

F1 Group Austarlia Pty Ltd
ABN 37 695 440 487
support@f1ebikes.com

costs

upfront flat rate $75

custom torque arms $65

kit installations on our kits $0

kit installations from others $150

these are the flat rates accross all of our locations

please message your chosen workshop for other prices. thanks

some of our repairs and builds

k5 8kw

This K5 8kW came to us after a rough experience with a competitor who held the bike for over two months and barely made any progress on the necessary repairs. The only issues were worn brake pads and the need for a new front brake system. We sourced and installed everything within two days, getting the bike back to its owner quickly and safely.

tdr 1500w

this repair ment a fair lot to me, it was a young man first getting into ebikes, his dropouts were totaled and was told by others to get a new frame that offputted him from riding bikes, he brought in his bike and explained the situation, i installed custom torque arms to dramatically decress load on on the dropouts by 400% ,the bike was stress tested vigorusly to make sure he will never have to worry about his dropouts, the bike passed the test and the client still rides his bike to this day

2000w ebike

A client came to us after purchasing a 2000W eBike kit off Facebook Marketplace. Unfortunately, the controller failed within a few weeks of use. To upgrade the setup, we installed a 45A high-performance dual-mode controller for improved durability and power. Additionally, we fitted torque arms to ensure stability and safety under high torque

1500w ebike

A client brought in their 1500W eBike experiencing motor issues and requested custom torque arms. After a thorough inspection, we identified that the hall sensors were failing, causing the motor to act up. To resolve the issue, we reconfigured the controller to run sensorless, ensuring smooth and reliable performance. We also installed custom torque arms for added stability and durability