Privacy Policy

Last updated: 11 July 2026

This Privacy Policy describes how F1 Group Austarlia Pty Ltd (ABN 37 695 440 487), trading as F1 Ebikes ("we", "us" or "our"), collects, uses and discloses personal information when you visit f1ebikes.com, use our services, make a purchase or otherwise communicate with us.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We may collect information you provide directly, including contact details, delivery and billing information, order details and messages you send to us. We may also receive basic device, browser and site-usage information automatically when you use the site.

How we use information

• Provide products and services, process orders and arrange delivery.
• Communicate about orders, support, returns, warranty claims and enquiries.
• Maintain, secure and improve our services.
• Meet legal obligations and protect our rights and those of our customers.

Cookies

Our site and service providers may use cookies or similar technologies to operate the site, remember preferences, understand usage and improve the service. You can control cookies through your browser, although blocking them may affect some site features.

Sharing information

We may share information with service providers that help us operate the business, such as payment, order fulfilment, delivery, hosting and customer-support providers. We may also disclose information where required by law or in connection with a legitimate business transaction.

Security and retention

We use reasonable safeguards designed to protect personal information. No method of storage or transmission is completely secure. We retain information only for as long as reasonably necessary for the purposes described here, including legal, accounting and dispute-resolution requirements.

Overseas disclosure

Some of our service providers, including our online store platform and hosting providers, store or process information on servers located outside Australia. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Your rights: access and correction

Under the Australian Privacy Principles you have the right to access the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. These are not conditional rights. Email us and we will respond within a reasonable period. We may need to verify your identity first. If we refuse a request, we will tell you why in writing.

Contact and complaints

Questions, access or correction requests, or privacy complaints can be sent to f1ebikesvic@gmail.com. We will acknowledge your complaint and aim to respond within 30 days.

Who we are

F1 Group Austarlia Pty Ltd
ABN 37 695 440 487
f1ebikesvic@gmail.com