Refund Policy

We aim to supply high-quality products and clear product information. Review these terms before ordering and contact us promptly if something is wrong.

Change of mind

We do not offer returns or refunds for change of mind, incorrect selection or buyer error, so please double-check compatibility, voltage, wheel size and delivery details before ordering. This does not affect your rights where a product is faulty.

If an order was placed incorrectly, contact support@f1ebikes.com immediately. If it has not been processed or shipped, we will do our best to help adjust it.

Our 12-month warranty

In addition to your consumer guarantees, we warrant our products against manufacturing defects for 12 months from the date of delivery. If a defect appears in that period, we will repair or replace the product, or refund it, at no cost to you.

What our 12-month warranty does not cover

  • Normal wear and consumable parts.
  • Crash, impact, misuse or neglect.
  • Incorrect installation, incompatible components or modified wiring.
  • Water ingress from unsealed or damaged connections.
  • Damage caused by over-volting, excessive current or operation outside the product specification.

These exclusions apply to our voluntary warranty only. They do not limit your rights under the Australian Consumer Law.

Making a claim

Email support@f1ebikes.com with your order number, a description of the issue, and clear photos or video. We will respond within 5 business days and tell you the next step.

  • Return freight: if the product is faulty, we pay the cost of returning it. We will arrange or reimburse the freight, so you are not out of pocket to make a valid claim.
  • Batteries: lithium batteries are dangerous goods and cannot be sent by ordinary post or air. Do not ship a battery back to us on your own. Contact us first and we will arrange compliant road freight.
  • Safety: stop using any component that appears unsafe, and do not charge a battery that is swollen, damaged, hissing or unusually hot.

If you are not satisfied with how we handle your claim, you can contact the ACCC or your state or territory consumer protection agency.

costs

upfront flat rate $75

custom torque arms $65

kit installations on our kits $0

kit installations from others $150

these are the flat rates accross all of our locations

please message your chosen workshop for other prices. thanks

some of our repairs and builds

k5 8kw

This K5 8kW came to us after a rough experience with a competitor who held the bike for over two months and barely made any progress on the necessary repairs. The only issues were worn brake pads and the need for a new front brake system. We sourced and installed everything within two days, getting the bike back to its owner quickly and safely.

tdr 1500w

this repair ment a fair lot to me, it was a young man first getting into ebikes, his dropouts were totaled and was told by others to get a new frame that offputted him from riding bikes, he brought in his bike and explained the situation, i installed custom torque arms to dramatically decress load on on the dropouts by 400% ,the bike was stress tested vigorusly to make sure he will never have to worry about his dropouts, the bike passed the test and the client still rides his bike to this day

2000w ebike

A client came to us after purchasing a 2000W eBike kit off Facebook Marketplace. Unfortunately, the controller failed within a few weeks of use. To upgrade the setup, we installed a 45A high-performance dual-mode controller for improved durability and power. Additionally, we fitted torque arms to ensure stability and safety under high torque

1500w ebike

A client brought in their 1500W eBike experiencing motor issues and requested custom torque arms. After a thorough inspection, we identified that the hall sensors were failing, causing the motor to act up. To resolve the issue, we reconfigured the controller to run sensorless, ensuring smooth and reliable performance. We also installed custom torque arms for added stability and durability